Policies
Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.
Shipment by USPS/UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska and Hawaii will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska and Hawaii.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays ALL return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are NOT refundable. Returns must be preauthorized by us and are subject to a 20% restocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or PayPal account.
Incorrect Item: If you receive an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: There is no charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays ALL shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge at the discretion of Big Toy Superstore. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or email invoice along with detailed return/exchange instructions. Send exchanges and returns to the dealership.
Sales Tax
Sales tax is charged on instate orders if required by law.
Payment Methods
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backordered Items
Backorders: If an item is backordered, we will notify you via email. For shipments scheduled more than 30 days after the order date, we will notify you via email and give you a cancellation option. Backorders will be filled before new orders when the backordered items become available.
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices are subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.
*In Store Purchase Policy:
Any & all Returns/Exchanges will only be accepted if you have your valid receipt present, purchased within 30 days of return/exchange, Tags are still on the item, the item’s condition must be impeccable and able to resell, and must have proper box, bag, etc. that it came in. All returns will only receive a in store credit.
*We do NOT refund cash or cards! All Exchanges must be for an item of equal or higher value.
*Special Orders are not valid for Exchange or Return! Electrical Parts are not valid for an exchange or Return! Parts, Fuel, and Oil(s) are not valid for Exchange or Return!
*Big Toy Superstore has the right to refuse any Return or Exchange at our discretion.
For more information or if you have any
questions please contact our Customer Service Department.